Frequently Asked Questions
Everything you need to know about your Midlothian Music USA experience.
What are your shipping options and delivery times?
We offer standard and expedited shipping across the USA. Orders are typically processed within 1-2 business days, with standard delivery arriving in 3-7 business days depending on your location.
What is your return policy?
We accept returns within 30 days of receipt for most items in their original, unused condition with all packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are the products sold on Midlothian Music USA brand new?
Yes, all products listed as 'New' are 100% authentic and sourced directly from authorized distributors. We also occasionally offer certified open-box items, which will be clearly labeled in the product description.
Do you offer international shipping?
Currently, Midlothian Music USA primarily ships to addresses within the United States. Please contact us directly for special inquiries regarding international freight or custom quotes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.